Privacy Policy for Syrene Therapies & Consulting

Effective Date: February 1, 2025

Syrene Therapies & Consulting LLC (“Syrene,” “we,” “our,” or “us”) is committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, and protect your data when you engage with our services, visit our websites, submit forms, interact with our AI wellness technology, or receive therapeutic care through our practitioners.

By accessing www.syrenetherapies.com or using any of our services, you consent to the practices described below.

1. Who We Are

This website is owned and operated by Syrene Therapies & Consulting LLC, a wellness and technology-forward healing organization offering in-home and virtual sessions, AI-guided care, immersive wellness tools, and bodywork experiences. Syrene is the controller of your personal data.

2. Personal Data We Collect

We may collect the following categories of information:

a. Personal Information You Provide

Name, address, phone number, and email

Health conditions, pain points, goals, and session preferences

Payment details (processed securely via third-party services)

Intake form responses, client notes, and consent forms

Journaling entries submitted via SomaAI

b. Automatically Collected Device Information

When you visit our website, we automatically collect limited data about your device:

IP address, browser type, time zone, device type

Site behavior (pages viewed, referring URLs, search terms)

Cookies to enhance user experience (see below)

We refer to this as “Device Information.” It helps us monitor site usage, prevent abuse, and optimize your experience.

3. Why We Collect Your Data

We collect and process personal data to:

Fulfill service agreements and schedule sessions

Develop personalized healing experiences

Provide access to SomaAI and our AI journaling tools

Improve therapeutic outcomes through custom care plans

Respond to inquiries and manage client relationships

Process payments securely

Meet legal or regulatory requirements

We never sell or rent your data. We only collect what is necessary to serve you better.

4. How We Use AI + Virtual Technology

When you use our AI features, such as SomaAI or interactive assessments, your entries may be anonymized and used to improve our system’s responsiveness. These tools are encrypted, and participation is optional.

You retain full rights to your entries and can request deletion or export at any time.

5. Your Privacy Rights

If you are a resident of the European Economic Area (EEA) or other regions with privacy laws, you have the following rights:

Right to be informed

Right of access to your data

Right to rectification

Right to erasure ("right to be forgotten")

Right to restrict processing

Right to data portability

Right to object to processing

Rights related to automated decision-making and profiling

To exercise any of these rights, email us at info@syrenetherapies.com.

Note: Your information may be processed in countries such as the United States or Canada. We take appropriate safeguards to ensure protection.

6. Data Security & Retention

We store your data on secure, access-controlled servers and follow strict technical protocols to prevent unauthorized access, loss, or misuse.

However, no system is completely immune from breaches. We recommend using secure networks when interacting with our site or services.

We retain your data only as long as needed to:

Fulfill services

Comply with legal or tax requirements

Provide historical care records (for your benefit)

7. Links to Other Sites

Our website may link to external platforms, such as appointment systems or educational resources. We are not responsible for their content or privacy practices. Please review their policies before submitting any information.

8. Legal Disclosures

We may disclose your information:

*To comply with legal obligations (e.g., subpoenas, investigations)
*To protect our rights, your safety, or the safety of others
*To investigate fraud or abuse
*As required by law enforcement or governmental agencies

9. Opting Out & Withdrawing Consent

You may withdraw your consent to our data practices at any time by emailing info@syrenetherapies.com. However, this may affect your ability to access services such as session booking, AI journaling, or email communications.

10. Changes to This Policy
We may update this Privacy Policy to reflect new features, legal obligations, or feedback. When updates are significant, we will notify users via email or banner alerts.

Please review this page periodically for updates.

Contact Us
For questions, requests, or concerns about your privacy or this policy, contact:
📧 support@syrenetherapies.com